Globie Refund Policy
Last updated: 8 January 2026
Refund Policy
Refunds are possible only if the eSIM has not been activated. If activation has already started and mobile data has been used, partial refunds may be considered depending on the remaining balance and plan status.
Situations Eligible for Refund
Refunds may be issued in the following cases: technical issues caused by Globie where the eSIM cannot be installed due to a confirmed issue on our side and the problem cannot be resolved by our support team; no network coverage in the selected destination where coverage is confirmed to be unavailable for the purchased plan; and incorrect charges or duplicate payments, provided they are reported within 30 days of purchase.
Non-Refundable Cases
Refunds will not be issued in the following situations: phones that are not eSIM-compatible; eSIMs that have been activated and used; and expired data plans, as unused data cannot be refunded after the plan validity period ends.
How to Request a Refund
Refund requests must be submitted within 30 days of purchase. Requests must be sent to hello@globie.io and include the order number, the email used for purchase, the reason for the refund request, and any relevant screenshots or technical proof where applicable.
Additional Notes
Globie is not responsible for network instability, device failures, or force majeure events. eSIMs are digital products and are non-returnable once delivered.
Contact
If you require support or clarification, please contact hello@globie.io
